← All integrations

SMS Notifications + Reeserved

Booking confirmations and reminders via text message. Works worldwide.

Setup guide →

How it works

SMS reaches every phone — no app required. Send booking confirmations, cancellation notices, and reminders via text message using Twilio. Customers get instant notifications they can read in seconds. SMS open rates exceed 90%, making it the most reliable notification channel for time-sensitive booking updates.

  1. 1

    Connect your Twilio account from Settings (or use Reeserved's shared sender).

  2. 2

    Configure which events trigger SMS messages (confirmation, cancellation, reminder).

  3. 3

    When a booking is created, customers get an instant SMS confirmation with details.

  4. 4

    24 hours before the appointment, an automatic reminder is sent.

  5. 5

    Cancellations and reschedules trigger immediate SMS notifications.

Why businesses use SMS Notifications with Reeserved

90%+ open rates — SMS is read within 3 minutes on average

Works on every phone — no smartphone or app required

Reduce no-shows by 30-50% with automated reminders

Global reach — send to 200+ countries via Twilio

Customers can reply to confirm or cancel

Usage quotas per plan — predictable costs

Use cases

Salons & Spas

Confirmation with stylist, date, and time. 24-hour reminder. Customers reply CANCEL to free up the slot.

Fitness Studios

Class confirmation with instructor and location. Waitlist alerts when a spot opens. Last-minute schedule changes.

Sports Facilities

Court booking confirmation with date, time, and court number. Weather cancellation alerts for outdoor venues.

Healthcare & Clinics

Appointment reminders reduce missed visits. Minimal patient data in SMS for privacy compliance.

Frequently asked questions

How much does SMS cost?

SMS costs depend on your Twilio plan and destination country. Typical rates: US $0.0079/msg, India ₹0.16/msg. Reeserved does not add any markup.

Can I use SMS and WhatsApp together?

Yes. You can enable both channels. Reeserved sends to both or falls back to SMS when WhatsApp is unavailable.

Do I need a Twilio account?

For custom sender IDs or high volume, yes. For basic usage, Reeserved provides a shared Twilio sender on paid plans.

Can customers reply to SMS?

Yes. Two-way SMS is supported on plans with a dedicated phone number. Customers can reply CONFIRM, CANCEL, or ask questions.

How many SMS messages can I send?

Depends on your plan. Growth: 500/month. Pro: 2,000/month. Business: unlimited. Trial: 50 messages.

Try SMS Notifications with Reeserved — free for 7 days

No credit card required. Set up in 2 minutes.

Start your free trial